Shipping & Returns

Shipping

We aim to process and dispatch your goods within 24 hours.  Please allow 2-3 working days for your order to arrive once dispatched. If you require something for next day delivery, please let us know as this can be arranged, there may be an additional charge.  You will receive a tracking reference once the item has been dispatched.  Please let us know as soon as you can if your order does not arrive within the stated time period.  

Once the goods have been dispatched and are on their way to you, we are unable to take full responsibility for your purchased goods. It is the responsibility of the delivery service to deliver your order safely and on time.   

For international shipping, please get in touch so that we can calculate the applicable postage costs. Please email wattleanddaub@icloud.com with the item details and postal address.  However, we are unable to  take responsibility for Customs Fee charges if applicable, please ensure you check if such charges apply to your Country.

Free Local Collection/Delivery. 

Large items / furniture purchased over £150 can be delivered for free within a 15 mile radius.

Returns

We want you to be happy with your item, therefore we have a no quibble returns policy.  If you are not entirely satisfied with your products,  you are fully entitled to a product refund up to 14 days from the despatch of goods.   In the first instance, please email us at wattleanddaub@icloud.com to inform us that you will be returning the product.  We do ask that the returned products must be unused, undamaged and complete with original packaging. Used or damaged items cannot be refunded or exchanged. We are unable to refund any delivery charges associated with the delivery. 

Please return the item (with the invoice enclosed in the parcel so we can identify the order/customer) to the following address:

Wattle and Daub Home
18/20 Church Street
Godalming
GU7 1EW

If the goods you receive are damaged or broken, we would ask that you photograph the damaged product and send to us via email at wattleanddaub@icloud.com within 48 hours of receipt of the goods.