FAQ'S
FREQUENTLY ASKED QUESTIONS.
Where are you based? We have a Bricks & Mortar shop in Godalming, Surrey. Our address is as follows: The Old House, 18-20 Church Street, Godalming, GU7 1EW
The shop can easily be reached from Godalming train station. We are just a 5-minute walk from the station. Alternatively, if you are driving to us, there are a number of car parks near-by; South Street, Mint Street & Crown Court.
We would love it, if you came to visit or alternatively you can find us online at wattleanddaubhome.co.uk or via Instagram @wattleanddaubhome or Facebook Wattle&Daub Home. Please come and say hi.
Who does your sourcing?
Just me, Gemma. Wattle & Daub is proudly independent, sourcing only the things we love made by people who care. More than anything, we encourage those setting out on their interior projects to bring their ideas to life and to put soul into their spaces by embracing colour, not trends and to always combine the old and the new.
Can you create bespoke pieces?
Yes, we can create bespoke wreaths and all things floral based. If you have a vase that needs filling, do get in touch as we can discuss what you would like. We cater for all budgets.
What kind of workshops do you run?
We have in the past (pre Covid), run all kinds of creative workshops, such as sketch club, pottery, life drawing, calligraphy and lots more. We hope once we are allowed again, we will once again start up a programme of events. If you would like to run a workshop at Wattle & Daub or attend one and would like to enquire about different workshops, we would love to chat about this. Please either call me on 07919 556822 or email at wattleanddaub@icloud.com.
How can I return something purchased in the shop?
We want you to be happy with your item, therefore we have a no quibble returns policy. If you are not entirely satisfied with your products, you are fully entitled to a product refund up to 28 days from the despatch of goods. In the first instance, please email us at wattleanddaub@icloud.com to inform us that you will be returning the product. We do ask that the returned products must be unused, undamaged and complete with original packaging. Used or damaged items cannot be refunded or exchanged.
Please contact me to receive a returns label at no cost to you. However please note the original shipping costs will be deducted from your refund.
If the goods you receive are damaged or broken, we would ask that you photograph the damaged product and send to us via email at wattleanddaub@icloud.com within 48 hours of receipt of the goods.
